NEMT Providers

Account Setup - the Basics

• How do I set up my account for the first time?

Managing Rides

• How do I respond to a ride request as an NEMT?
• Orientation of the Live Rides page
• How do I assign a ride to a vehicle?
• How do I add notes to a ride?

On-Demand Requests

• How to respond to On-Demand Requests (and why this increases business)

Managing Staff and Staff Alerts

• How do I set up a Dispatcher?

Fleet Management

• How do I define the capacity of vehicles of my fleet?
• How do I add or update a rate card to my fleet?
• How do I reset a device activation pin?
• How do I add devices to my fleet?

Adding and Managing Drivers

• Driver App Setup - How do I log into a new/multiple devices with the same driver name
• How do I add drivers to my fleet?
• How do I reset a driver pin?
• How to add or remove a driver

Private Payments

• How do I order a ride where the passenger pays with a credit card?