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  1. SafeRide Health
  2. Care Providers

Care Providers

Ordering and Managing Rides

  • How do I get a refund for a “Dry Ride”? This is where the driver completed a ride without a patient in the vehicle.
  • Address validation issue - why is the correct address is not populating?
  • Lyft system error - Why do these rides keep canceling? How do I book it?
  • How do I cancel a ride?
  • How do I reclaim a lost item? Can you contact the driver for us?”

Managing Patients / Passengers

  • How do I change a passenger’s phone number?

Alerts and Notifications

  • How does the patient start receiving SafeRide texts again?
  • How do I stop receiving ‘Next Day Ride’ emails?

Managing Care Coordination Teams

  • How do I add more schedulers/case managers to my network?
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